The Knowledge Worker, Abstracted

I’ve spent a lot of hours pondering Collaborative Knowledge Environments (CKE) from a theoretical standpoint. Thankfully, my wife can sift through my meandering threads of concentration, leading me to a very simple nugget that explains why standards for Collaborative Knoweldge Environments are important. I think I’m on to something…

A Knowledge Worker is presented with a harsh reality that he or she will hold as many as twelve jobs in the course of their career. That’s a lot of different organizations that a person will be aggregated into, through the course of a Knowledge Worker’s “lifecycle” and currently, upon each new aggregation, a Knowledge Worker needs to learn how to communicate with each new organization — each organization’s processes and procedures for recording, sharing and receiving information. If the virutal workspaces people share were standardized, Knowledge Workers would likely adapt to their new organizations with an efficiency and responsiveness that isn’t present today. Moreover, if the experiences of sharing knowledge and collaboration were consistent in the workplace as they would be in academia (primary through university), then the quality of the contributions of a knowledge worker to each organization would be increased, as the knowledge worker would be increasingly adept at sharing knowledge.

In the Sharable Content Object Reference Model (SCORM), I observe the great pains content developers have in creating granular content objects that are portable to diverse organizations of content objects. In the physical world, the Knowledge Worker is already granular (duh!). We have to be better about preparing Knowledge Workers to engage in diverse organizations — and to better prepare organizations for diverse Knowledge Workers, we can standardize the virtual experiences of collaboration and knowledge capture.