Spotify vs. Rdio

Two different music subscription services, both compelling in their own ways. Several days ago, Loren Baxter shared something that nudged me about trying Spotify. Despite many other friends signing up through various promotions around their launch, I didn’t. I had used Rdio and have been quite happy with the service. Still, Loren’s tweets compelled me […]

Why We Text

I am a major proponent of using social media in learning, education and training. I dedicate a good deal of professional and personal energy explaining how organizations improve knowledge flows, how social media becomes a means for collective intelligence and how individuals and groups can improve performance, collaborate and innovate as knowledge and speed increase. […]

Why do many people expect “social” online communications to be synchronous? [Quora]

Many people expect online communications — especially in “social” settings — to be immediate / synchronous. The bar is being set by those who engage in seemingly real time. My view on customer service has largely been reset because of companies like Comcast (a brand I “hate” (hyperbole), but whose online customer service I love), […]

Post-Mortem on Star Wars Management Guide

For the second in what might be a series of documenting #fail, I’d like to answer the question “whatever happened to the Star Wars Management Guide?” Context Almost a year ago, I pondered the idea of having a broad community of geeks, engineers, MBAs and anyone else to collectively write a business book based on […]

The DevLearn 2009 Write-Up

Who was at DevLearn 2009, and what were their goals? There were about 1,200 people at DevLearn (guesstimate) with a large majority interested in doing better E-Learning, interest in serious games and social learning with a subset of that group, maybe 200 people, very plugged into the Twitter community and interested in networking with each […]