Why do many people expect “social” online communications to be synchronous? [Quora]

Many people expect online communications — especially in “social” settings — to be immediate / synchronous. The bar is being set by those who engage in seemingly real time. My view on customer service has largely been reset because of companies like Comcast (a brand I “hate” (hyperbole), but whose online customer service I love), […]

Is Quora Another Distraction? [Quora]

You’re on LinkedIn. You were cajoled to sign up for Facebook by friends and family, and now you’re talking about doing more “work” stuff on it. You keep hearing about Twitter and you’re finally starting to look into that. And now, out of nowhere, there’s this new kid on the block that’s got everybody a-flutter […]

How Do Tweets Allow for Collective Intelligence? [Quora]

There are (likely) many ways in which tweets allow for collective intelligence. I will offer one example of how this works. Tweets are made up of text, with an invisible cachet of metadata — I say invisible but that’s not true at all. Geolocation, the source of a Tweet (i.e. the application that is the […]

Is post-secondary education in the technology sector still worth it? [Quora]

I’ve started to dive into Quora, answering questions where I believe I might be able to bring experience and knowledge to bear. This particular question went on to expand as such: “Technology is changing daily, it seems like post-secondary institutions are always a few steps behind with their material.” My short answer is “yes, it’s […]