What are the risks of starting an internal community without thinking through effective community management? [Quora]

The question on Quora is expanded to ask: When launching an internal community platform, it’s often quite tempting to get lost in the technology implementation. Now it’s definitely quite important to provide an attractive first release of collabware, but what role does community management play in making the roll out effective? Or is community management […]

Simple Governance for Learning Communities

Governance is an important tool in sustaining a community.  When the community has a hand in shaping a living governance (meaning it’s dynamic and prone to change with the changing needs of the community), based on a set of shared goals, you gain trust in the systems and in the communications that are going on […]

Maslow’s Hierarchy of Organizational Social Media Needs

Attending the Social Media for Government conference yesterday, a breakout activity occurred which had four groups discussing issues of access, measurement, governance and culture.  Not many people wanted to discuss access issues so four of us reluctantly took to the task.  I tweeted off-hand that access was really the lowest link on the chain of […]

Reflections on #IeL09, Part 6

Dennis gets me to offer up my needling qualms with IeL09 (mainly Will Wright shoulda spoke all day and I shouldn’t ever follow Will Wright with a presentation of my own). Dennis then switches gears and gets me to go deeper into what I was presenting on.