People Who Sit With Us Come First

When I blogged Monday evening, I didn’t appreciate the nerve I was tweaking. Thanks for all the comments and emails (and please read the threads on GovLoop, where this blog is mirrored). Left unchecked, I am a culprit in awkward social behaviors with my devices than most people. I say “left unchecked” because despite what […]

Who’s Texting Whom?

In my last two posts, I introduced an idea that our reliance on text alone as a primary channel for communication is changing us. I also described one aspect of this communication, latency, that can help or hinder text communication. In this post, I’m going to talk about agency. a•gen•cy – noun the capacity for […]

Policy of Truth

“Words like violence Break the silence Come crashing in Into my little world…” – Martin Gore, Depeche Mode. “Enjoy the Silence” from the album “Violator In many contexts, few people appreciate having things forced down their throats. I was reading Dan Pontefract’s blog today on the future of communication skills in organizations. This particularly got me […]

Why do many people expect “social” online communications to be synchronous? [Quora]

Many people expect online communications — especially in “social” settings — to be immediate / synchronous. The bar is being set by those who engage in seemingly real time. My view on customer service has largely been reset because of companies like Comcast (a brand I “hate” (hyperbole), but whose online customer service I love), […]

Richard Buchanan @ #COINs2010

Buchanan discusses the problem that has motivated the convergence as well as the concepts and practical methods of practice that students of communication design, industrial design, and interaction design have as resources for meeting the new opportunities. In particular, he focuses attention on “design entrepreneurship” as a central way of building the bridge to management. […]