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myLearning Mobile Accenture Education

by Aaron. Average Reading Time: about 2 minutes.

> “We’re still trying to figure out what the questions are.”

Accenture had an opportunity for Mobile Learning. The Business need they had was to increase the speed and ease of uptake of corporate required training by senior executives. They also needed to provide important information at the moment of need.

Fortunately, they have a receptive audience that would benefit from and use a mobile approach to training. Mobile devices for their senior executives are enabling technologies. Senior executives make up a large population of our mobile device users.

* January 2007 = 6,000; October 2007 = 14,000

The Future Scenario:

1. The SE receives email aobut required training on their mobile device just before heading to the airport.
2. SE selects the “myLearning mobile solution” option for this training from her mobile device.
3. myLearning automatically enrolls the SE in the course and the SE has access to the mobile training course
4. SE takes a 15-20 minute segment of training and successfully completes an assessment en route to the airport.

Obstacles:

* Flash not supported as it needs to on mobile
* LMS Communication issues
* Configuration issues with the broad span of devices that need to be supported (dozens with different OSs)

Accenture decided to pilot it with a 12-screen prototype, intentionally selecting 12 screens that would present a challenge porting from their E-Learning to mobile. The decision to do this rather than designing from the ground up was intentional, as SEs wanted an experience that was as close to traditional E-Learning as possible. Accenture started in-house with a live demo with a very small population, and then they went remote for a pilot. Both groups came back and said they’d use it (about 90% in each group) when asked — stating they had a “better than expected” experience with the prototype.

Phase 1: Prototype

* Goals
* Develop small prototype
* Test with SE
* Refine future scenario
* Key Research
* Audience reaction
* Insight on mobile technology
* User interaction design considerations and trade-offs
* Content Interaction Definition
* Ten minutes of content from existing ethics course
* Simple text and graphics
* Two types of interactions: multiple choice and fill-in-the-blank

Phase 2: Field Testing

* Goals
* Develop a full Ethics course on a mobile device (no LMS interaction)
* Test with a broader audience
* Key Research
* Audience reaction and insight use of mobile devices
* user interaction and design considerations
* Preliminary infrastructure research

Phase 3: Infrastructure (including LMS integration for the first time)

* Goals
* Develop LMS integration for mobile training delivery
* Create a seamless experience from notification and enrollment on through to completion
* Key Research
* Enrollment and completion communication to the LMS

Phase 4: Rollout

* Goals
* Expand Accenture’s mobile learning asset catalog
* Increase the richness of the user experience
* Key Research
* Determine how to make the user experience better

**Effective Design**

Elements of effective designa nd usability of a mobile learning solution:

* Refreshable content
* Appropriate chunking of focused content
* Concise writing
* Effective and logical navigation
* Simple graphics